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help?
Answers to most questions live in the FAQ. For everything else, pick the route that fits best — each one routes to the right person.
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Find the right team.
Browse the FAQ first
Covers 80% of questions about orders, shipping, returns, and trade accounts.
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Existing order issue
Questions about a recent order, delivery tracking, or a faulty item.
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Trade account enquiry
Application questions, pricing queries, or existing trade account issues.
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Wholesale / bulk enquiry
Orders above 2,000 units, exclusive ranges, or white-label opportunities.
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Press or general enquiry
Media, partnerships, or anything that doesn't fit elsewhere.
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Email
hello@lucius.co.uk
Hours
Mon–Fri · 09:00–17:00 GMT
Response
Within 1 working day
Send us a message
Most enquiries answered within one working day. Urgent order issues flagged for same-day response.