Everything you want to know
before ordering.

All products are 25% off retail price for trade-approved customers. The discount applies automatically at checkout — no codes, no minimums on the discount itself, no per-product variations. One flat rate across the entire catalogue.

The £250 minimum order value still applies (see Ordering below), but that's a basket total, not a per-line constraint.

Yes. Every product page shows both the retail price and the trade price (25% off). You can browse the catalogue and see exactly what you'd pay before deciding to apply.

The discount only actually applies at checkout for logged-in, trade-approved customers — but the price visibility is public.

For orders well above a typical trade basket — pallet loads, container orders, or exclusive ranges — contact our wholesale team directly. These are negotiated individually and typically beat the standard 25%.

A UK-registered business, a Companies House number, and a trading address. VAT registration isn't required but helps speed up approval. We verify applications against the Companies House live feed automatically.

Most applications are reviewed and approved within 24 hours during business days. Applications submitted on weekends are processed Monday morning. You'll receive an email when your account is activated.

The main reasons:

• Company number doesn't match Companies House records
• Company is dissolved, struck off, or in liquidation
• Application details don't match the registered business
• Stated trading activity clearly doesn't fit our product categories

We'll tell you specifically why if we can't approve. In most cases it's fixable with corrected information.

We accept sole traders, partnerships, and limited companies. Sole traders don't get Companies House verification but we'll verify via other means — typically a business bank account in the trading name plus one other proof of trading activity.

£250 ex. VAT per order. This applies to the total basket value, not per line item — so you can mix and match products to hit the minimum.

Yes. From your trade dashboard, the Bulk order by SKU tool lets you paste in a list of SKUs and quantities. It validates against stock and adds everything to your basket at trade pricing in one go.

Yes. Any cart can be saved as a named list from the basket page, and re-ordered in one click from your dashboard. Saved lists preserve the quantities you originally chose; the trade discount applies on every reorder automatically.

Public product pages show in stock / low stock / out of stock status. Logged-in trade accounts see exact stock counts so you can size orders accurately. For orders approaching available stock, the system will warn you at checkout before you commit.

Orders placed before 2pm (Mon–Fri) are dispatched the same working day. Orders after 2pm ship the next working day. Weekend orders ship Monday.

Currently mainland UK only. We're working on Northern Ireland, Republic of Ireland, and EU options but don't have firm dates yet.

Orders over a certain volume automatically switch to pallet courier. Shipping is calculated at checkout based on weight and dimensions — you'll see the exact cost before paying. Pallet deliveries need someone available to receive them during standard working hours.

Retail: 14 days from delivery on unopened items. Trade: a 48-hour damage inspection window applies on arrival, and commercial returns are by prior agreement only — we're strict here because every trade unit sold out of our warehouse is already allocated.

Photograph the damage and email hello@lucius.co.uk within 48 hours of delivery. We'll arrange collection and replacement stock on the next dispatch. Shipping damage doesn't count against your returns record.

Faulty or damaged items: we pay. Change-of-mind returns (retail only): the customer pays return shipping, and we refund once the items arrive back unopened.

Card (Visa, Mastercard, Amex) and UK bank transfer. Apple Pay and Google Pay work at checkout for retail customers. For larger trade orders you can request a proforma invoice from the basket page and pay by bank transfer.

Not at this stage. We'd rather be transparent than run up receivables we can't manage well. For trade accounts with a 6-month order history we're happy to discuss Net-14 on a case-by-case basis — email hello@lucius.co.uk.

Build your basket, click Request proforma invoice at checkout, and we'll email you a VAT-compliant proforma within one working day. Pay by bank transfer; the order dispatches once payment clears. Proforma pricing is locked at the moment of request.